Cultural & Linguistic Competence (Responsiveness)
Ask yourself the following….
What is your culture? What is your definition of Diversity? How many different cultures do you know of? Is your organization culturally competent?
Cultural competence can be learned, practiced, and institutionalized to better serve diverse students, consumers, families, those with healthcare needs and OUR community.
Cultural Competence (responsiveness) will evolve as time goes by. You can start today to learn about it. Your interest in learning about it means you are willing to be more sensitive to the issue, become more aware, gain more knowledge, skills and understanding of the importance of being culturally competent (responsive). You are welcomed to go through this journey with us and we are here to help.
TERMS TO BE AWARE OF:
Culture: refers to integrated patterns of human behavior that include the language, thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups.
Competence (Responsiveness): implies having the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities.
Cultural and Linguistic Competence (Responsiveness): is a set of congruent behaviors, attitudes and policies that come together in a system, agency or among health professionals that enables work in cross cultural situations.\
Diversity: the condition of having or being composed of differing elements, variety; the inclusion of different types of people (such as people of different races or cultures) in a group or organization(s), or an instance of being composed of differing elements or qualities.
CULTURAL COMPETENCE (RESPONSIVENESS) is the RESPONSIBILITY of ALL of us
We can all improve the level of cultural competence in Chautauqua county, health care facilities, whether we are providers, patients, administrators, scholars, or policy makers.
HERE ARE SOME STEPS WE RECOMMEND:
Involve the different cultures in their own health care
Learn more about culture(s), starting with your own
If possible, speak the language, or use a trained interpreter
Ask the right questions and look for answers
Observe/Pay attention to financial issues
Focus on forming partnerships and find resources
Train your employees and yourself
Practice and strive for above and beyond great customer service
Diversity of cultural values and beliefs about illness, healing and help seeking
Differences in language and use of English
Suspicion of governmental programs
Rejection of outside assistance
Reluctance to seek help due to stigma
Variations in responses to loss and expressions of grief
Lack of information about available services
Physical limitations, disabilities or other stressors
Location of service delivery
History of previous abuse or trauma
TRAININGS WE OFFER:
Cultural Linguistics Competence (Responsiveness)
The Open Table Model
Youth or Adult Mental Health First Aid
Your Organization and the Latino Community
More to come J ……..
RESOURCES / LINKS