Cultural & Linguistic Competence (Responsiveness)

Ask yourself the following….

What is your culture? What is your definition of Diversity? How many different cultures do you know of? Is your organization culturally competent?

Cultural competence can be learned, practiced, and institutionalized to better serve diverse students, consumers, families, those with healthcare needs and OUR community.

Cultural Competence (responsiveness) will evolve as time goes by.  You can start today to learn about it.  Your interest in learning about it means you are willing to be more sensitive to the issue, become more aware, gain more knowledge, skills and understanding of the importance of being culturally competent (responsive).  You are welcomed to go through this journey with us and we are here to help.

TERMS TO BE AWARE OF:

Culture: refers to integrated patterns of human behavior that include the language, thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups.

Competence (Responsiveness): implies having the capacity to function effectively as an individual and an organization within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities.

Cultural and Linguistic Competence (Responsiveness): is a set of congruent behaviors, attitudes and policies that come together in a system, agency or among health professionals that enables work in cross cultural situations.\

Diversity: the condition of having or being composed of differing elements, variety; the inclusion of different types of people (such as people of different races or cultures) in a group or organization(s), or an instance of being composed of differing elements or qualities.

CULTURAL COMPETENCE (RESPONSIVENESS) is the RESPONSIBILITY of ALL of us

 

We can all improve the level of cultural competence in Chautauqua county, health care facilities, whether we are providers, patients, administrators, scholars, or policy makers.

HERE ARE SOME STEPS WE RECOMMEND:

  • Involve the different cultures in their own health care

  • Learn more about culture(s), starting with your own

  • If possible, speak the language, or use a trained interpreter

  • Ask the right questions and look for answers

  • Observe/Pay attention to financial issues

  • Focus on forming partnerships and find resources

  • Train your employees and yourself

  • Practice and strive for above and beyond great customer service

CULTURE INFLUENCES:

  • Diversity of cultural values and beliefs about illness, healing and help seeking

  • Differences in language and use of English

  • Socioeconomic conditions

  • Suspicion of governmental programs

  • Rejection of outside assistance

  • Reluctance to seek help due to stigma

  • Variations in responses to loss and expressions of grief

  • Lack of information about available services

  • Immigration status

  • Physical limitations, disabilities or other stressors

  • Location of service delivery

  • History of previous abuse or trauma

 

TRAININGS WE OFFER:

Cultural Linguistics Competence (Responsiveness)

The Open Table Model

CLAS Standards

Youth or Adult Mental Health First Aid

Customer Service

Poverty Culture

Your Organization and the Latino Community

 

FUTURE TRAININGS:

Motivational Interviewing

More to come J ……..

RESOURCES / LINKS

https://www.samhsa.gov/capt/applying-strategic-prevention/cultural-competence

https://www.omh.ny.gov/omhweb/cultural_competence/resources.html

https://www.hrsa.gov/culturalcompetence/index.html

http://xculture.org/resources/general-resource-guides/cultural-competence-resources/

Call us:

(716) 753-4507

Find us: 

2 Academy Street, Suite 202

Mayville, NY 14757

© 2015 Chautauqua Tapestry

 

Contact webmaster at KnappK@co.chautauqua.ny.us